Support

How do I install Tone in my Slack workspace?

Click the "Add to Slack" button on our homepage, authorize the app, and follow the installation prompts. You'll need to be a workspace admin to install apps.

What permissions does Tone need?

Tone requires the following permissions:

• commands - To respond to /tone commands
• chat:write - To send messages
• chat:write.public - To post in public channels

Is my message data stored or used for training?

No. Your messages are processed in real-time and immediately deleted. We do not store your message content or use it for AI training. See our Privacy Policy for details.

Can I use Tone in direct messages?

Yes! Tone works in any Slack channel, including direct messages and private channels.

What AI models does Tone use?

Tone uses Deepseek's AI model, which is optimized for professional communication tasks. It provides high-quality text polishing with fast response times.

Is Tone free to use?

Yes, Tone is currently free to use. There's a daily limit of 10 messages per user to prevent abuse. If you need a higher limit, please contact us at shapled@shapled.com.

The bot isn't responding. What should I do?

First, try these steps:

1. Make sure the app is installed in your workspace
2. Check that you have permission to use slash commands
3. Try typing /tone again
4. If the issue persists, contact us below

Email Us

For general inquiries and support, email us at: support@tone-slack.com

Report a Bug

Found a bug or unexpected behavior? Please email us with details about:

• What you were trying to do
• What happened instead
• Any error messages you saw
• Steps to reproduce the issue

Feature Requests

We'd love to hear your ideas! Send us suggestions for new features, tone options, or improvements at feedback@tone-slack.com

Business Inquiries

For enterprise plans, custom integrations, higher usage limits, or partnership opportunities, contact us at shapled@shapled.com